Privacy Policy | Surface Kings

Privacy Policy — Surface Kings

Last updated: August 2026

This Privacy Policy explains how LuxTouch Services Ltd, trading as Surface Kings ("Surface Kings," "we," "us," or "our"), collects, uses, stores, and protects the personal information of visitors to our website www.surface-kings.com (the "Site") and of our customers and enquirers.

Surface Kings provides professional exterior and interior cleaning services — including pressure washing, steam cleaning, window cleaning, solar panel cleaning, upholstery cleaning, marble polishing, and villa/holiday-let turnover cleans — island-wide across Cyprus.

We are committed to protecting your privacy and handling your data in an open and transparent manner, in line with the EU General Data Protection Regulation (GDPR) and applicable Cyprus data protection law.

1. Who we are

Trading name: Surface Kings

Legal entity: LuxTouch Services Ltd

Email: info@surface-kings.com

Website: www.surface-kings.com

For any privacy-related questions, requests, or concerns, please contact us using the details above.

2. What information we collect

We collect the following types of personal information from visitors and customers:

Contact details — name, email address, phone/WhatsApp number, and property address (where relevant to a quote or job).
Enquiry and job information — details you provide about the service you're requesting (property type, service needed, photos you choose to send us, preferred dates).
Communication records — messages exchanged via our contact form, email, or WhatsApp, and any call/message history relating to your enquiry or booking.
Payment and invoicing information — billing details required to issue quotes and invoices. We do not store full card payment details ourselves; any online payment processing is handled by our payment provider(s) in line with their own security standards.
Technical and usage information — automatically collected when you browse the Site, such as IP address, browser and device type, pages visited, time on page, and referring pages, typically gathered through cookies and similar tracking technologies (see Section 6).

We only collect the personal information necessary to respond to your enquiry, provide our services, and operate the Site.

3. How we collect information

We collect personal information when you:

Submit an enquiry or quote request through a form on our Site
Message us via WhatsApp, email, or phone
Book or receive a service from us
Browse the Site, through cookies and analytics tools
Interact with our social media channels (Instagram, Facebook) and are directed to the Site or to WhatsApp from an ad or post

4. Why we collect and use your information

We use your personal information to:

Respond to enquiries and provide quotes for our services
Schedule, carry out, and invoice for cleaning jobs
Communicate with you about bookings, appointments, or account/invoice matters
Improve our Site, services, and customer experience
Measure and improve the performance of our website and advertising (Google Ads, Meta Ads, Google Business Profile), including through conversion tracking
Comply with legal, tax, and accounting obligations (e.g. VAT record-keeping)
With your consent, send you service updates, reminders (e.g. recurring plan reminders), or promotional messages, which you may opt out of at any time

Legal basis for processing (GDPR): we process your data on the basis of (a) taking steps to enter into or performing a contract with you (e.g. providing a quoted service), (b) our legitimate business interests (e.g. responding to enquiries, improving our Site and marketing), (c) compliance with a legal obligation (e.g. tax records), and/or (d) your consent, where applicable (e.g. marketing communications and non-essential cookies).

5. How we store, use, and share your information

Hosting: Our Site is built and hosted on the Wix.com platform. Personal information submitted through the Site may be stored on Wix's secure servers. Wix's own handling of this data is governed by Wix's Privacy Policy.
Internal use: Personal information is accessed only by Surface Kings staff and directors who need it to respond to your enquiry or carry out your job
Service providers: We may share information with trusted third parties who support our operations, such as our accountants, payment processors, and IT/hosting providers. These providers only access the data needed to perform their function and are not permitted to use it for any other purpose.
Advertising and analytics partners: We use tools such as Google Ads, Meta Ads Manager, and Google Analytics (GA4) to understand website traffic and measure the effectiveness of our marketing. These providers may collect technical data (such as your IP address and browsing behaviour) via cookies, subject to their own privacy policies.
Legal disclosure: We may disclose your information where required to do so by law, regulation, or a valid request from a public authority.
We do not sell your personal information to third parties.

6. Cookies and other tracking tools

Our Site uses cookies and similar technologies to:

Enable core Site functionality
Understand how visitors use our Site (analytics)
Measure the performance of our Google Ads and Meta (Facebook/Instagram) advertising, including tracking conversions such as quote requests, form submissions, and WhatsApp/phone clicks

Third-party tools (such as Google Analytics, Google Ads, and Meta Pixel) may place their own cookies and are governed by their own privacy policies, which are not covered by this Privacy Policy. You can view and manage the cookies used on our Site, and adjust your cookie preferences, via the cookie banner/settings on the Site, or through your browser settings.

7. How we communicate with you

If you enquire with us or become a customer, we may contact you by email, WhatsApp, phone/SMS, or post regarding:

Your quote or booking
Job scheduling or updates
Invoices or payment matters
Service reminders (e.g. recurring window/solar cleaning plans)
With your consent, occasional service updates or offers

You can opt out of marketing communications at any time by telling us via WhatsApp, email, or phone — this will not affect communications necessary to deliver a service you've already booked.

8. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to provide our services, maintain business and accounting records (in line with Cyprus tax and legal requirements), and resolve any disputes. Job, invoicing, and VAT-related records are generally retained for the period required by Cyprus law.

9. Your rights and how to withdraw consent

Under GDPR, you have the right to:

Access the personal information we hold about you
Correct or update inaccurate information
Request deletion of your personal information ("right to be forgotten"), where applicable
Object to or restrict certain processing
Withdraw consent at any time where processing is based on consent (e.g. marketing messages)
Request a copy of your data in a portable format
Lodge a complaint with the Cyprus Office of the Commissioner for Personal Data Protection

To exercise any of these rights, or to withdraw your consent, contact us at info@surface-kings.com. We will respond within the timeframes required by GDPR.

10. Children's privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this Policy periodically.

12. Contact us

If you have any questions about this Privacy Policy, or would like to access, correct, or delete your personal information, please contact: Surface Kings (LuxTouch Services Ltd), Cyprus Email: info@surface-kings.com Website: www.surface-kings.com